Terms of Use
Terms of Use
TERMS OF USE These Terms and Conditions of Use (the “Terms of Use”) and the Privacy Policy (“Privacy Policy”) set out the terms and conditions governing access to and use of the Axxess Spa website located at www.AxxessSpa.com, and the services and memberships offered at Axxess Spa locations, collectively known as “Services”. These Terms of Use are entered into between you (referred to as “you”, “your”, or as a “user”) and Axxess Spa South Windsor, LLC, “us”, “we”, or “our”). The Services are the property of Axxess Spa. Please read these Terms of Use carefully. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, PLEASE DO NOT USE THE SERVICES. CHANGES TO THESE TERMS OF USE Axxess Spa reserves the right to change, modify, or otherwise alter the Terms of Use at any time and at our sole discretion without specific notice to you. Axxess Spa will post any updates to the Terms of Use on our Site. Please review the Terms of Use periodically. Use by you of the Services following any modifications or amendments to these Terms of Use shall signify your acceptance of such modifications or amendments. Guest Check-in: If you are not a member of our spa you must present a valid drivers license at the front desk each time you receive services. Spa Etiquette: To respect guests seeking the relaxation and rejuvenation of the spa environment, please turn off cell phones and use a soft, quite tone when talking. Appointment Confirmation, Cancellation & Reschedule Terms: In making a reservation you are are agreeing to the following: 1 Confirm or Cancel appointments at least 24hrs before the appointment date. 2 Appointments cancelled or rescheduled after 24hrs will be charged a $20 fee. No Show fee $49 3 Complete all Electronic Forms by confirmation date or cannot receive services 4 Arrive 5-10 minutes before for your appointment and check in at front desk 5 We cannot extend your service time if you are late or did not complete all forms & regular service charges apply. 6 Session Duration: 60-min sessions consist of 50 min service & 10-min sanitation, 30-min sessions consist of 20-min service & 10-min sanitation. 7 You consent to receive voice, text, and email communications from Axxess Spa to the phone numbers and email address you have provided. Appointment Duration: 60-minute sessions consist of 50 minutes of treatment time and 10 minutes for sanitation. 30-minute sessions consist of 20 minutes of treatment time and 10 minutes for sanitation. Age Requirements for Spa Services: We love children but for the safety and tranquility of all our guests, children under 13 years old are not permitted in the spa. Policies for minors receiving services: 1) Axxess Spa does not provide services to minors under the age of 13. 2) A legal parent/guardian of any child ages 13-17 must provide written permission via the Axxess Spa Parental Consent Form prior to the minor receiving services. The form must be signed and dated and valid drivers license presented by the parent/guardian to the front desk staff at time of service. 3) Children ages 13-17 must remain with a parent/guardian at all times while the parent/guardian is receiving services. 4) Minors 14-17 may receive services while parent/guardian remains in the treatment room. 5) Childcare is not provided at our spas. Any guest scheduled for an appointment who arrives with a child under 14 will be required to pay an additional fee of 50% of the service price to have the appointment rescheduled. To Schedule an Appointment: All non-member appointments require a valid credit card, gift card, on-account payment, voucher or other form of valid payment with sufficient funds to schedule an appointment. Full name, address, date of birth, cell phone number and email are required for ALL guests before an appointment can be scheduled. Pricing, Services & Terms All prices per person per session. Prices, services and terms subject to change at anytime without notice. Additional local taxes, fees or restrictions may apply. Late Arrivals: To respect the schedules of other guests, late arrivals may not receive an extension of service times and regular service charges will apply. Please arrive 5-10 minutes prior to your start time to allow for check-in and possibly change of clothes or use of restroom. Food and Drinks: Only bottled water is allowed in the spa. No food is allowed in the spa. No alcohol is allowed on premises. No Smoking, Candles, & Flammable Substances: No smoking or burning of candles or any substance is permitted on the premises. No Oils, Lotions, Essential Oils, Fragrances or Other Cosmetic Products, Instruments or Devices: No personal lotions, oils, sprays or other products, instruments or devices are allowed to be used during your service or within the spa. Personal Property: We are not responsible for damage, loss or theft of any clothing or other personal property. Solicitations & Promotional Materials: No solicitation of employees or guests is permitted in the facility. No promotional materials of any nature are allowed to be distributed or left on the premises. Communications: You consent to follow-up voice, text and/or email appointment confirmations and communications from the Axxess Spa to the phone numbers and email address you have provided. Taxes: Applicable local, state and government taxes apply. Groupon & Third Party Promotion Usage Terms: 1) ALL third party promotional such as Groupon, Living Social, Facebook or others, are limited to a maximum total of ONE per person, and here forth referred to as Third Party Promotions. 2) I understand that all Third Party Promotions are limited to new customers only and a maximum of one per person and that this applies whether the Third Party Promotion is for the same service or for a different service, or whether I have received the Third Party Promotion as a gift, or purchased it for myself or purchased it as a gift. 3) I understand that if I possess more than one Third Party Promotions that I can choose to refund the additional Third Party Promotions or pay the difference between the Third Party Promotion purchase price and the current regular non-member service price as listed. 4) I understand that if I have purchased a Third Party Promotion for multiple sessions, that all sessions must be used by the expiration date on listed on the Third Party Promotion or if the Third Party Promotion expires before my service or services are complete, I can choose to pay the difference between the Third Party Promotion price and the current regular non-member price per service listed on my Third Party Promotion. 5) I understand that if I have purchased or received more than one Third Party Promotion, whether purchased or received as a voucher, or certificate, or in any form at all, that I can choose to pay the difference between the Third Party Promotion price and the regular non-member price, or seek to refund the Third Party Promotion from the seller. 6) Expired Groupon or other Third Party Promotions: I understand that if I am using an Expired Third Party Promotion, that there will be an Expired Usage Fee of $20 per service, or in the event that the Groupon or other Third Party Promotion is for multiple services, that there will be an Expired Usage Fee of $20 per service for each of the services. And, that this fee or fees must be pre-paid at time of scheduling the appointment(s). 7) I understand that sales tax was not included in my Third Party Promotion purchase and that I am responsible for paying all applicable sales taxes when the service is received. 8) Fraudulent Third Party Payment Form Usage: I understand that using a Third Party payment method in a fraudulent manner, such as under an assumed name, to receive discounted services in breach of the above terms is a form of fraud and all such cases will be reported to authorities and submitted to collections for full recovery of funds including all legal fees associated with collections. Memberships: Services purchased using the member guest benefit, if included in your plan, may only be purchased while membership is active and paid up to date for all months since membership activation. If purchaser’s membership is lapsed at time of card use, or has an unpaid balance for one or more months, the amount on the card will be valid towards the current non-member service price. Amounts of any prepaid services under the membership benefit are placed on gift cards and are non-refundable and not redeemable for cash, check or credit, unless required by law. Purchase and/or reload of a Axxess Spa card with another Axxess Spa card is prohibited. Card not valid unless activated and payment received at an authorized Axxess Spa location. Axxess Spa is not responsible for lost or stolen cards. Membership benefits subject to plan limits. All prices per person per session. Membership prices, services and terms subject to change at anytime without notice. Additional local taxes, fees or restrictions may apply. See spa for details. Gift Cards Gift card good only toward purchase of Axxess Spa services or products at current prices. Card value is non-refundable and not redeemable for cash, check or credit, unless required by law. Purchase and/or reload of a Axxess Spa card with another Axxess Spa card is prohibited. Card not valid unless activated and payment received at an authorized Axxess Spa location. Axxess Spa is not responsible for lost or stolen cards. Cellphones and Electronic Devices: Inside The Waiting Area and Restrooms: To respect the tranquility and serenity of the spa environment all cellphones and electronic devices must be turned off or to vibrate while inside the waiting area and restrooms. Talking, watching videos, playing games, taking pictures or videos on cell phones or other devices is strictly prohibited within the waiting area and restrooms. If you must use your cell phone to talk, watch videos or play games on your device, you may do so outside the building. Inside Treatment Rooms: Use of Cellphones and Electronic Devices are Strictly Prohibited inside of treatment rooms. Practitioners will not perform services with cell phones or devices turned on. To ensure and protect your privacy, confidentiality and tranquility of your treatments and those of others all cellphones and devices must be kept OFF AND IN A COMPLETELY ENCLOSED AREA (such as a purse, pants pocket or jacket pocket) and not visible. In the event you feel you must use your phone or electronic device, you must leave the treatment room and exit the building, and to respect the appointment times of others, your session time will not be extended. Memberships, benefits, prices, services, terms and conditions subject to change. Taxes, fees or restrictions may apply. • Axxess Spa reserves the right to change, modify, or otherwise alter the Terms of Use at any time and at our sole discretion without specific notice to you. Axxess Spa will post any updates to the Terms of Use on our Site. Please review the Terms of Use periodically. Use by you of the Services following any modifications or amendments to these Terms of Use shall signify your acceptance of such modifications or amendments. CONSENT You do not have any physical, mental or emotional conditions that would prevent you from receiving services at Axxess Spa. You choose to receive services entirely at your own risk and release this company Axxess Spa South Windsor, LLC dba Axxess Spa, including its shareholders, directors, officers, employees, representatives, and agents harmless from all liability for any injury or economic loss without limitation resulting from services received or use of premises or failure to disclose any pre-existing conditions. By receiving services at Axxess Spa, you acknowledge that you have read and understand and accept and agree to these terms of use.